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MAISON DEUX Authenticated Pre-owned Luxury

Privacy Policy

Effective date: 15 October 2026

This policy explains what personal data MAISON DEUX collects, why, and what you can do about it. MAISON DEUX is operated by Yongkang Zongchao Trading Co., Ltd., 20F East, Jinzuo Tower, Headquarters Center, Dongcheng Sub-district, Yongkang, Jinhua, Zhejiang, China (“we”, “us”). For any privacy matter you can reach us at our contact form or support@deepseagiantbeast.com.

1. What we collect

  • Order data — name, delivery address, phone and email address, items purchased and order value, needed to fulfil your order and to comply with tax and accounting rules.
  • Account data — if you create an account, your email address, name and saved preferences (such as wishlist and display currency).
  • Payment confirmations — the payment method used and the transaction reference returned by our payment providers. We never receive or store your card numbers, bank logins or wallet credentials; payments are entered only on the provider’s secure page.
  • Communications — messages sent through our contact form (stored on our servers, kept for up to 24 months for service quality) and WhatsApp enquiries.
  • Usage data — cookies and similar technologies as described in section 6.

2. Why we process it

  • To perform our contract with you: process orders, deliver parcels, handle returns and refunds (order and payment data).
  • To comply with legal obligations: tax, accounting and consumer-protection records.
  • Based on our legitimate interest: site security, fraud prevention and service quality for enquiries.
  • Based on your consent: preference cookies and any optional analytics.

3. Payments and payment providers

Payments are handled by independent payment service providers, currently PayPal and — for Thai payment methods — PromptPay and TrueMoney collected through our licensed payment partner PingPong (pingpongx.com). When you pay, you are transacting on the provider’s encrypted platform under its own privacy policy, available on the provider’s website. We receive only a payment confirmation and a transaction reference, never your financial credentials.

4. Sharing

We never sell your personal data. We share it only with: logistics carriers (name, address, phone — to deliver your order); the payment providers named above (to take payment and issue refunds); and professional advisers or authorities where required by law.

5. International transfers

Our own operations are located in China. Our payment and logistics partners process data in their own regions (including Thailand, Singapore, the United States and the European Union) under their confidentiality and data-protection commitments. Where required, transfers are covered by contractual safeguards with the receiving provider.

6. Cookies

We use only first-party, strictly necessary and preference cookies:

  • session and login cookies that keep your shopping bag and account working;
  • a preference cookie remembering your display currency.

We do not run advertising or cross-site tracking cookies. If we later enable an analytics tool (such as Google Analytics), it will collect anonymised visit data only, and this policy will be updated.

7. Retention

Order and invoice records are kept as long as required by applicable tax, accounting and consumer-protection law. Contact enquiries are kept for up to 24 months. Account data is kept until you ask us to delete it, subject to the same legal records.

8. Your rights

You may request access, correction, deletion, restriction, portability of your personal data, or object to its processing, and you may withdraw consent at any time — by writing to us via the contact form. We respond within 30 days. If you are in Thailand, you may also lodge a complaint with the Personal Data Protection Committee under the Personal Data Protection Act (PDPA); if you are in the EU/UK, with your local data protection authority.

9. Children

This website is not directed to anyone under 18 and we do not knowingly collect their data.

10. Security

The site is served over HTTPS. Access to order data is restricted to trained staff, and payment data stays with our payment providers under their security programmes.

11. Changes to this policy

Material changes will be announced on this page with a new effective date.

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